Frequently Asked Questions
Everything you need to know about shopping at Chefs Edge
What is the average shipping time for my order?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on the destination.
How do I care for my professional-grade kitchenware?
To maintain the longevity of your products, we recommend hand-washing with mild detergent and drying immediately. Avoid using abrasive scrubbers or placing high-carbon steel items in the dishwasher.
Do you offer a warranty on your products?
Yes, all Chefs Edge products come with a 12-month manufacturer's warranty against defects in materials and workmanship. This does not cover normal wear and tear or misuse.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Are your knives sharpened before shipping?
Absolutely. Every knife sold at Chefs Edge is hand-inspected and precision-honed to a razor-sharp edge before it leaves our warehouse, ensuring it is ready for immediate use.